Refund Policy

This Refund Policy explains when refunds and credits are available for scenic air tours booked with Bay Area Scenic Air Tours LLC. It applies to every booking and forms part of our Terms and Conditions. We have tried to write it plainly, because a policy you cannot understand is not much use to anyone.

The short version:

• If we cancel, you get a full refund or a free reschedule. Always.
• If you cancel with 24 hours' notice or more, there is no charge.
• If you cancel inside 24 hours, a 50% charge applies.

Cancelling 24 hours or more before your flight

Cancel or reschedule at least 24 hours before your scheduled departure time and there is no charge of any kind. You may take a full refund to your original payment method, or move your booking to another available date at no cost. No reason is required.

Cancelling within 24 hours of your flight

Cancellations and reschedules requested less than 24 hours before departure are charged 50% of the booking total. The remaining 50% is refunded to your original payment method.

This is not a penalty. When you book, we hold the aircraft and the pilot's day for you and turn away other bookings for that slot. Inside 24 hours we cannot realistically fill it. The charge reflects that committed cost, and it is why the notice period exists.

Missed flights and late arrival

If you do not arrive for your scheduled departure and have not contacted us, the booking is treated as a same-day cancellation and the 50% charge applies.

If you are running late, email contact@bayairtours.com as early as you can. We will do everything reasonable to accommodate you. Depending on the schedule that day, a shortened flight may be the only option, and no refund or credit is given for time lost to late arrival.

Weather cancellations

Flights we cancel for weather are always refunded in full, or rescheduled at no charge, whichever you prefer. There is never a penalty, and you never need to argue the point.

Your pilot monitors conditions ahead of every flight and makes the call based on what is safe. That judgment is final and is made in your interest. Bay Area weather changes quickly, and marginal visibility also makes for a poor tour, so a cancellation usually spares you a disappointing flight as well as an unsafe one.

Other cancellations by us

The same full-refund-or-reschedule choice applies whenever we cancel for any operational reason, including:

• Airspace restrictions or temporary flight restrictions
• Air traffic control limitations
• Aircraft related issues
• Airport closure
• Pilot illness
• Any other circumstance outside your control

Flights shortened after departure

If a flight is cut short after takeoff for weather or operational reasons, we will offer a partial refund or credit proportional to the flight time not completed. We will work this out with you directly and fairly.

If a flight is ended early because of passenger conduct, as described in our Terms and Conditions, no refund is given.

Weight and balance

Passenger weight limits exist for aircraft safety and are stated clearly before you book:

• 250 lbs maximum per individual passenger
• 650 lbs maximum combined across all passengers

Please give us accurate figures at the time of booking so we can plan the flight properly and avoid an awkward conversation on the day. If a flight cannot be operated safely because actual weights differ materially from those provided, standard customer cancellation terms apply, since the aircraft and pilot were reserved and the slot cannot be refilled.

Changes you request on the day

Reducing or increasing your party size on the day may not be possible without prior notice.

Gift bookings and vouchers

Flights purchased as a gift follow the same terms as any other booking. Refunds are returned to the person who made the original purchase, not the recipient, since that is the payment method on file.

Vouchers are valid for the period stated at purchase and are not redeemable for cash. If a voucher is close to expiring and weather has repeatedly prevented a flight, contact us and we will extend it.

How to request a refund

Email contact@bayairtours.com with:

• Your name
• The booking date
• A brief note about what you need

There is no form to fill in. Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the funds to appear, depending on your bank or card issuer. The timing after we release the refund is outside our control.

If something goes wrong

If your experience did not match what we promised, tell us. We would rather hear about it and make it right than have you leave unhappy.

Bay Area Scenic Air Tours LLC
620 Airport Way, San Carlos, CA 94070
contact@bayairtours.com
(650) 597-3688

Changes to this policy

We may update this Refund Policy from time to time. The version in effect when your booking was confirmed is the one that applies to that booking.