Privacy Policy

Bay Area Scenic Air Tours LLC ("we," "us," or "our") operates bayairtours.com and provides scenic aerial tours departing from San Carlos Airport, California. This Privacy Policy explains what information we collect, why, how we protect it, who we share it with, and what rights you have.

This policy applies to our website, our booking and inquiry process, and the flights we operate. By using our website or booking a flight, you agree to the practices described here.

Information you give us

Most of the information we hold comes directly from you. When you contact us or book a flight, we typically collect:

• Your full name, email address, and phone number
• The names and number of people in your party
• Your preferred flight date and route
• The individual weight of each passenger
• Any special requests or accessibility needs you share with us

If you contact us with a question, we keep a record of that correspondence so we can respond and follow up properly.

Information we collect automatically

When you visit our website, our host and any analytics tools may record limited technical information, including your IP address, browser type and version, device type, operating system, pages viewed, referring page, and general geographic region. This data is technical and aggregate. We do not use it to build a personal profile of you.

Passenger weight information

We collect each passenger's weight because federal aviation safety requirements make accurate weight and balance calculations mandatory before every flight. An aircraft must be loaded within specific limits to perform safely, and that calculation cannot be made without accurate figures.

How we use your information

We use what we collect to:

• Respond to inquiries and provide quotes
• Schedule, confirm, and operate your flight
• Perform the required weight, balance, and safety calculations
• Contact you about weather, scheduling, or operational changes
• Process payment for your booking
• Maintain records required for our business, insurance, and applicable aviation requirements
• Improve our website and services

We may contact you after your flight to follow up or invite feedback. If you would rather we didn't, just tell us.

Legal bases for processing

Where a legal basis is required, we process your information because it is necessary to perform the booking you requested, because we have a legitimate interest in operating our business safely, because we are required to by law or aviation safety requirements, or because you have given consent. Where we rely on consent, you may withdraw it at any time.

How we share information

We do not sell your personal information, and we do not rent or trade it. We share it only:

• With service providers who help us operate, such as our payment processor, website host, scheduling software, and email provider. Each receives only what it needs.
• With airport or aviation authorities where required for ramp access, security, or regulatory compliance.
• With our insurers or professional advisors where necessary in connection with a claim or legal obligation.
• Where required by law, subpoena, or court order, or where disclosure is necessary to protect the safety of passengers, crew, or aircraft.

If our business is sold or transferred, customer records may transfer as part of that transaction. We would notify you if that materially changed how your information is handled.

Payment information

Payments are processed by a third-party provider. We do not store complete payment card numbers. We may retain limited details such as the last four digits, cardholder name, and the transaction amount and date for our records. The provider's own privacy terms govern how it handles your payment data.

Cookies and similar technologies

Our website may use cookies to keep the site functioning, remember basic preferences, and understand general usage patterns. Some are essential; others support analytics.

Most browsers let you refuse, delete, or be notified about cookies. Blocking them may affect how parts of the site behave. Where required by law, we will seek your consent before setting non-essential cookies.

Third-party links

Our website links to third-party services such as our Instagram profile and mapping providers. We are not responsible for their privacy practices or content. Please read their policies before providing information to them.

Data security

We take reasonable measures to protect the information we hold, including limiting access to those who need it and using reputable service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by law.

Data retention

We keep booking and flight records for as long as necessary to operate our business and satisfy legal, tax, insurance, and recordkeeping obligations. Inquiry correspondence that does not lead to a booking is kept only as long as useful for following up. When information is no longer needed, we delete it or render it unidentifiable.

Your rights and choices

You may ask us to:

• Tell you what personal information we hold about you
• Correct information that is inaccurate
• Delete information where we are not required to keep it
• Restrict certain processing
• Provide a copy of the information you gave us, in a portable form

California residents have specific rights under the California Consumer Privacy Act, including the right to know what personal information is collected and how it is used, the right to request deletion, the right to correct inaccurate information, and the right not to be discriminated against for exercising those rights. We do not sell or share personal information for cross-context behavioral advertising.

To exercise any of these rights, email contact@bayairtours.com. We may need to verify your identity first, and we will respond within the timeframe required by law.

Children's privacy

Our website is intended for adults and is not directed at children. We do not knowingly collect personal information online from anyone under 13. Where a minor is flying as a passenger, we collect their name and weight from the booking adult, for safety purposes only. If you believe a child has provided us information directly, contact us and we will delete it.

Marketing communications

If we send occasional updates or offers, you can opt out at any time by replying or emailing us. Transactional messages about a booking you have made, such as confirmations or weather notices, are not marketing and will continue as needed to deliver your flight.

Do Not Track

Some browsers offer a Do Not Track signal. There is currently no consistent industry standard for responding to these signals, and our website does not respond to them differently at this time.

Changes to this policy

We may update this policy as our business, technology, or legal obligations change. The date at the top of this page reflects the most recent revision. Continued use of our website or services after an update means you accept the revised policy.

Contact us

Questions, concerns, or requests about this policy:

Bay Area Scenic Air Tours LLC
620 Airport Way, San Carlos, CA 94070
contact@bayairtours.com
(650) 597-3688